SuperShuttle Reviews

I paid in advance for transportation from and to the Louisville airport. Driver from airport to hotel was excellent and on time. No driver showed up for return to airport 3 days later despite message that I would be picked up at hotel at a specific time. I waited outside 45 minutes in the heat and no show. Have contacted the company by phone with case number etc, to get refund. No one has replied. I will never use Super Shuttle again unless I get satisfaction on my application for refund.

We booked and prepaid for our service and received a call at 9pm the night before saying they canceled our service. Very unprofessional.

Went to make a booking and they said fully booked. I asked if they would put on extra services seeing they’re so busy - their response ways to ‘take a taxi’. Dunedin airport to city in a taxi is $100+ - poor service, why even comment? Also why not have a service when there’s a clear demand? One would think they’d want to be making the most of travellers using their services again. Not going to bother with them again, their attitude and customer service was appalling.

We booked for a certain time, the driver showed up when he wanted, didn't apologize, we were late for check-in. As simple as that.

We have used supershuttle for 10 years, and they were our go-to service. We booked in June for an October trip, but yet, no text when we landed, wandered around the airport in Vegas for an hour until we could actually reach a live person who told us to go to a certain door and we went there and.. no car. We had to scramble to hire a new car service, which was about the same price, disputed the prepaid charge on our credit card, and we ended up getting a much better deal from the resort for an SUV back to the airport!

If I could give zero stars I would. Driver showed up almost 40 minutes late picking us up. Once he showed up can with a serious attitude. We decided not to go with this driver and the customer service agent said we would be credited as we were I touch with customer service the entire time we were waiting. We were still charged. The driver lied to his company and said he was waiting for us circling the airport which wasn’t true. We have three small kids and we let the customer service agent know who called the driver. I would highly recommend not using this company. Just an awful experience all around.

I booked a ride online to the airport three days in advance -my ride never showed but I was told repeatedly it was on the way -I called provider and company -ended up losing my flight and over $500 due to their incompetence-learn from my mistake -don't use this company!

I made a reservation online for round ride airport-hotel-airport in Cancun. Phone numbers and email address provided on line are fake so I was not able to reach out to confirm my ride and time. They never showed up to pick me up.

Attention! I paid in December 80 EUR for a shuttle / airport transfer and got an email the next day that there will be no car in Paris that day. That happens of course, no worries, but I tried several times to get the money back - but they dont react and they dont refund me until now, beginning of February. I will never ever book or recommend this company.

Super Shuttle left my family and I, despite paying months in advance, far from home to wait for a ride that never showed up without even an excuse, notice or care. When I called them they made no apology other than stating that they had refunded our payment made to them. We were never given a call, text or email about the cancellation, nor an excuse or reason even. We were told to find another way back to the airport on our own. When I asked to speak to the employee's manager he hung up on me. Super Shuttle is extremely unprofessional and unreliable. Prices aren't too bad though, assuming you don't mind your entire family possibly being stranded 1000's of miles from their home in the middle of nowhere.